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An easy cancellation process is available for all our customers. You can cancel your order within 12 hours of order confirmation and if your order has not been shipped. Your entire order amount will be refunded in case of online Payment.
You can cancel an order using the following steps:
- Option 1- Write to our customer support team at firstname.lastname@example.org
- Option 2- Call us on +91 77383 07772 (Monday to Saturday, 10 AM to 5 PM)
- Option 3- Reach out to us on WhatsApp at 77383 07772.
How will I get refunded for the cancelled orders and how long will this process take?
In case of cancellation, we process the refund within 2-4 working days, depending on your mode of payment.
Returns, Replacements and Refunds
Due to hygiene reasons we do not accept exchange or returns on our products. We will only consider returns/replacements/refund if your order(s) is in a damaged/defective state or is expired or in case you’ve received an incorrect product. Such products will only be considered if they are in their original packaging, in an unused and sealed condition.
Note: Opened or used products will not be accepted as returns.
How do I return an item purchased on Komb?
Write to our Customer Support team via email at email@example.com within 24 hrs of receiving your order.
- Provide us with your order ID details and your request to replace your order. Kindly send us images of the product from 2-3 angles or a video capturing your concern and the invoice for our reference. This can be sent to us via email or via a WhatsApp message.
- We will pick up the products within 2-4 business days. We will initiate the replacement process for the damaged / defective / expired / wrong product only if the products are received by us in their original packaging with their seals, labels intact.
- In case your order is eligible for replacement, the new order will be shipped in 24-48 hours.
Which are the items that cannot be returned/exchanged?
Returns will not be accepted under the following conditions:
- If the product is damaged due to mishandling.
- If the product has been used or altered.
- If a request is initiated after 24 hrs of order delivery.
- All products sold on Komb are 100% genuine. We are committed to making your shopping experience a delightful one.
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